Widerrufsrecht
Returns, Refunds & Customer Satisfaction
At Nuroes, we are committed to providing a pleasant shopping experience. If your purchase does not meet your expectations, you may request a return under the conditions outlined below.
Return Period
Eligible products may be returned within 30 days from the date your order is delivered.
To qualify for a return, items must:
- Be unused and in their original condition.
- Include all original packaging, accessories, and documentation.
- Show no signs of misuse, alteration, or accidental damage.
Customized or personalized products cannot normally be returned unless they are defective upon arrival.
How to Submit a Return Request
Before returning any merchandise, please contact our customer support team.
Customer Support Email
To help us process your request, please include:
- Your order number
- Purchaser's full name
- Description of the issue
- Photos if the product is damaged, defective, or incorrect
Our team will provide detailed return instructions after reviewing your request.
Refund Approval
All returned products are inspected once received.
If your return is approved, the refund will be credited to your original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
Shipping charges are refunded only if the return is caused by our error or by a confirmed product defect.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or different from what you purchased, please notify us within 7 days of delivery.
Please provide photographs of:
- The item received
- The packaging
- The shipping label
We will evaluate the situation and offer an appropriate solution.
Exchange Policy
Direct exchanges are currently unavailable.
Customers wishing to receive a different product should return the eligible item and place a separate order.
Non-Returnable Products
The following items are not eligible for return:
- Personalized products
- Gift cards
- Downloadable products
- Products damaged through improper use
Contact Information
Rathje Fashion GmbH
Krausestraße 110
22049 Hamburg
Germany
Email: